We occasionally send out email promotions and newsletters to our customers. These e-mail are sent very sparingly (approximately 1 per month). You can opt-in and opt-out at any time.

We will never share your personal and private information with anyone, and any personal information collected by us is only used to properly process and deliver your order.

How fast is EMS Express? -- Option Coming Soon!

While it generally takes 7 to 14 business days for air mail delivery, EMS takes about 3 to 5 business days for most countries (including the US). Please note that processing and packaging time still apply. EMS shipping will be a standard fee and will need to be added as a product.

Post-Sale FAQ:

1: What is my order status? And how long will it take to process my order?

Once an order request has been received by us, you will receive periodic e-mails from us regarding the processing of your order. Within 24 hours of your order being shipped, you will receive an e-mail that contains the carrier tracking number (when available) for your order.

Your order goes through several steps before reaching your door. Here are those steps:

Step 1 (1-3 days): Products are collected from our suppliers. Step 2 (<1 day): Order waits to get packaged. Step 3 (1 day): Order is packaged. Step 4 (10-13 days): Order is enroute to customer via mail service.

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Overall Delivery Time:Estimated Delivery Time: Airmail: 10 to 21 days. EMS 12 to 17 days.

Note:
There could be occasional delays in shipping of an item caused by unforseen circumstances, in such case please bear with us. We will notify you of any delays.

2. How do I cancel my order?

You may request a cancellation of your order by contacting us via our contact form.

Once an order has been shipped, you cannot cancel your order, but you may return unused and unopened items to us postmarked within 7 days of ordering. In that case we will refund you the product price excluding all shipping fees.

Refunds are sent to your payment account with a PayPal refund transaction ID.

3. How long does it take for back ordered items to get sent?

Items that are unavailable will be placed on back order, and the remainder of your order will be shipped. Please check our web site for the back ordered item's estimated time of arrival. Please note that these dates are estimates and not guaranteed to arrive on that date.

For items that are backordered, you will receive periodic reminders of back ordered items and you may cancel any outstanding back orders with us.

Where possible, we will make every effort to alert customers of potential delays, or possible substitutions to the originally ordered item (such as batteries or memory cards with similar specifications). These notes are posted on the product pages.

4. How are warranties handled?

Repairs on defective merchandise are handled by the manufacturers and not by FCG, unless otherwise indicated.

If any item arrives damaged due to shipping, immediately contact the carrier. Keep all shipping materials and contact us immediately.

5. Can I add an item to my order?

Yes, but you need to add it before your order is being packaged for shipment, and the order may be delayed by 1 or 2 days for adding the new items.